Do you know your customer? I bet you think you do, but on average 60% of businesses do not survey their customers.

The best way to get to know your customer is to ask them questions and listen to their responses. Secondly, if you address them by their name it increases the chance they are paying attention. Lastly, when you make the online sales process simple and enjoyable it will increase the chance of a return customer.

Top ways to delight your customer

• Greet customers by their name in all parts of the sales process
• Make the sales process painless
• Listen to your customers and let them know

Follow these key steps and you will be on your way to growing your business. Not sure how, let’s talk about it.